About Magnetic Experiences (MX)

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Business Strategy and Customer Experience Services

Magnetic Experiences (MX) is focused on the sustainable success of small and midsize businesses (SMBs) and their leaders by plugging revenue leaks and boosting profits, while also elevating employee and customer experiences.

We know company growth results in profit margin erosion due to money leaks

Hard earned revenue is leaking out through:

  • Poor experiences and customer churn

  • Process inefficiencies

  • Missed customer opportunities

  • Disconnected technology

  • Inaccessible or dirty data

  • Routine tasks killing employee productivity

  • Employee turnover

  • Contract, warranty and invoice disputes

  • Expensive investments in stunted digital transformations

We help you keep and grow happier customers through magnetic experiences

The same issues eroding profits margins are also sabotaging both employee and customer experiences. We believe easy, consistent, personalized and brand-aligned experiences keep customers coming back and spending more.

Why We Are Different

We teach you how to fish

Our seasoned advisors are here to help you expand your organization’s expertise related to realizing strong, sustainable profit margins by plugging money leaks, boosting profit margins and elevating employee and customer experiences.

Our MX Coach-Consult Model™ maximizes your team’s skill development, while our advisors provide:

  • Detailed feedback on related plans-strategies-presentations in between sessions,

  • Hands-on support for team member skill development when you delegate action items from our road map

  • Tools, templates, and examples to minimize any ‘reinventing-the-wheel’ situations

  • The ability to step in and assist with skill-specific tasks

  • Resources for large-scale initiatives to augment your team

We get the big picture

Our business advisors have deep industry expertise in:

  • Professional services

  • SaaS

  • Distribution

  • Field services

We understand where value is created along your customers’ end-to-end experience, and we work with you to identify misalignment of your internal team, culture, core processes, technology, and data. All of these are necessary to provide quality experiences and halt margin erosion.

We know strategy and execution

We develop a customer-driven vision and a strategy that accounts for the reality of running an SMB and its day-to-day priorities. With a well-executed plan, companies can recapture the magnetic cultures, happy customers and great experiences that had been their original keys to success and growth.

We were born a virtual business

Based in southern California Magnetic Experiences is skilled at serving clients in both the United States and abroad, virtually and in-person. We are well-adapted for working in the current virtual business climate with advisors having 8-25 years of remote work experience.