MX in the News
Unpacking Change Management w/ Jessica Noble
In today’s episode Aj brings on Jessica Noble of Axia Consulting. They dive deep into all things change management, how to do so and maintain buy-in as well as building sustainable systems around change management and so much more. This was for sure a great and informative conversation. Thank you again Jessica!
July 19, 2021 - CX3 Authors’ Roundtable
Fireside Chats without the Fires Podcast Interviews
November 25, 2021 - Spotlight on the Business of CX - Featuring Jessica Noble
October 18, 2021 - Season 2 : Episode 34 - ”It Depends Trap” with Jessica Noble, about Jessica’s chapter in Customer Experience 3 book
May 28, 2021 - CX Games with Jessica Noble, about serving as a Judge for the 2021 Customer Experience World Games
November 20, 2020 - Season 1 : Episode 35 - "CX Altruism - To be or not to be, that is the question" with Jessica Noble, about Jessica’s book The Five Customer Experience Mistakes Causing Profit Erosion
Jessica Noble joined Bill Staikos, Head of Customer Experience at Freddie Mac, on the Be Customer Led podcast to talk all things Customer Experience - the overuse of jargon by CX professionals and her latest book, specifically the chapter on Hero Employees.
Episode 1 of 'Empowering The Future Of Work' podcast
Jessica shares her insights on how Customer Experience is key to your organization's performance and long-term success. Skip Marshall, CEO of InTech Ideas talked with Jessica about the future of work, customer experience, employee experience, and how all of those impact company performance.
You can listen to it here.
Foodservice Roundtable | Customer Experience
NEW PODCAST SERIES by PRO*ACT OUT NOW!
During this roundtable series of business professionals in food service, we hear how distributors responded to the effects of the global pandemic by providing consultative customer service to assist units in shifting their business priorities and needs. Check out the first two episodes now, at https://colorfulplates.co/podcasts/foodservice-roundtable-customer-experience-part-1/.
Guests include: Darin Arceneaux of Capitol City Produce in New Orleans, Jessica Noble of Magnetic Experiences, Jeremy Smith of Charlie's Produce, and hosted by Jack Healey of Bear Hill Advisory Group.
Book Interview with Jeof Bean
Virtual SMB Summit 2020
was a success!
Three Fridays. 40+ speakers, representing a dozen countries, and including twelve accomplished authors.
Interview for Keap article
3 ways to get the most from customer experience analysis
Interview on Mindset Reboot Summit
A conversation about how to shift your thinking by walking in your customers’ shoes.
Originally aired 01/02/2020 on the Mindset Reboot Show
Interview for
MSDynamics World articles
Deployment methodologies, Part 1: The promise of a proprietary approach to your Microsoft Dynamics project
MSDynamicsWorld Article | Deployment methodologies, Part 2: Is agile, waterfall, or another best for Microsoft Dynamics projects?
Featured Blog post for Contact Center Weekly
Follow the Leader: What important factors should be considered in the Voice of Customer program?
CRMUG Summit Speaking Engagement
Voice of the Customer - Listen, Act, Understand
Podcast Interview with Shark
Is Customer Experience Part of Your Growth Strategy?
Conversation with Jessica Noble is the Founder and CEO of Magnetic Experiences whose focus is on helping leaders boost profitability while elevating experiences for customers and employees.
A Shark’s Perspective - Episode 215 - Jessica Noble
Virtual SMB Summit Press Release
Press Release: Navigate The Times Together with the FREE Virtual SMB Summit
Fridays in April 10, 17 and 24
SAN DIEGO, CA, March 30, 2020 – Self-quarantining have you worried about your business? Don’t let this pandemic keep you down. Friday, April 10, 17 and 24, Magnetic Experiences host the inaugural Navigate The Times Together Virtual SMB Summit for FREE from 9 a.m. until 6 p.m. EST.
Join more than 10,000 small and mid-sized business (SMB) leaders from around the world to learn relevant strategies for leadership, cyber fraud communications, culture, remote work, highly effective remote teams, talent development, project outcomes, customer experience and employee well-being.
Some of the topics to be covered during the summit include: Digital Culture: Remote Collaboration, Flexible Tools, Content Strategy, How to Use Creativity to Work (From Home) More Productively, Projects reviews: were your goals achieved?, Practical users for LinkedIn for the new WFH user, Sales Etiquette during crisis, Planning for recession/economic recovery now, Talent Development during Disruption - Creating growth opportunities during times of disruption and change, Setting up virtual work environments, Why the Customer Experience Is More Important than Ever, How to Build and Cyber Security Communications Plan (Webinar) and Maintaining High Performing Teams working Virtually.
Speakers for the Virtual SMB Summit include the authors of Membership Economy, Quit to Start, Forever Transaction, Customer Understanding, Customer Experience Revolution, Customer Experiences Rules!, The Cult of the Customer, The Convenience Revolution and Serious Relationship.
Co-Sponsors for this inaugural summit are CongruentX and High Tech Connect from Tampa, Florida. FREE tickets are available by registering now at virtualSMBsummit.com.
For Media Inquiries Contact:
Jessica Noble - jessica@magneticexperiences.com
Tim Louie, Fu Dog Public Relations – timlouie273@gmail.com
About Magnetic Experiences:
Magnetic Experiences (MX) is a business coaching and consulting firm providing, business strategy, customer experience, sales, marketing and brand advisory services for small and mid-sized companies. MX is focused on boosting your profitability, while elevating your employee and customer experiences.
