Customer Experience expert and proponent of positive Employee Experiences, Jessica Noble joined us on the Engati CX Show to show us how EX & CX actually form a virtuous cycle.
All tagged CustomerRetention
How Customer Experience Analysis Can Uncover Common Blind Spots Killing Profit Margins
Use customer experience analysis to dig deeper into why customers are frustrated with their experience, spending less, or spending elsewhere and take control of your profit margins.
Is Customer Friction getting you Fired?
Catastrophic breakdowns along a customer journey happen. And, we usually aren't surprised if we're fired as a result of a significant failure to deliver. But, what about the customers that fire us when there's been no significant negative interaction?
Data can Drive Increased Customer Acquisition and Retention
You have many opportunities to create relationships and stickiness with your customer base, but providing a consistent experience can be tricky. You need to use data to understand pain-points and develop a process to monitor progress, adjusting as necessary. Design an experience that meets the wants, needs and expectations for your ideal customer segment. It’s all about data, prioritization and focus.