The Virtuous Cycle of EX and CX
EX & CX: The Virtuous Cycle
Jessica Noble on Engati CX
In this blog as well as the original interview (and podcast), Jessica shares her point of view on the following questions:
How can customer churn be controlled significantly, and how does this reduction add to margins in the long run?
Does employee experience drive customer experience? How essential is it to fix employee experience for a superlative customer experience?
You’ve spoken about “The 5 Mistakes You Don’t Know You’re Making to Drive Customers Away”. Can you briefly give us a gist of these mistakes?
How chatbots can be a smart investment? What advantages do you think they bring in?
Check out the Engati CX blog here.
Check out the Interview podcast on Spotify here.
Check out the Interview video on YouTube below.
Check out the Interview podcast on Spotify here.
